In recent weeks, there has been a significant decrease in demand for Community Call Helpline services across the country, as more community-based solutions are put in place to meet the needs of those cocooning, and as public health restrictions ease further.
The Wexford Community Helpline 053 919 6000 has experienced a similar reduction in demand, with incoming calls to the Helpline reducing from 252 in week ending 12 April to 52 calls in week ending 7 June, 2020. In addition, calls outside of normal office hours are minimal, with demand particularly low at weekends.
Over the past 9 weeks, Call Centre staff have been making calls to hundreds of persons in the community, making sure these vulnerable persons remain well and providing friendship and social contact to those most in need. Although there has been a gradual reduction in demand, it is recognised that there remains a core clientele – often among the most vulnerable in our communities - who continue to be in need of the services provided.
The Wexford Community Call Helpline therefore continues to operate and will do so for the foreseeable future. To reflect reduced demand, hours of operation are now 9.00am to 5.00pm - 7 days per week. Persons who seek assistance with delivery of food, fuel or pharmacy items or who seek other COVID-19 related support can call the Helpline during these hours.
In addition, Call Centre staff continue to make outgoing calls on a daily basis to those members of the community who may need some social interaction and support at this time.