Make a Customer Complaint

Before You Start

You can directly report issues such as

Make a Complaint Online

Complete the online complaint form

Please supply as much information as possible at the outset.

Alternatively, you can make a written complaint to the Freedom of Information Office.

Strict time lines apply to the response to complaints as set out below on the flow chart and appendix to our Customer Complaints Procedure.

If you remain unhappy with our response to your complaint then you can refer it to the Office of the Ombudsman. 

The Ombudsman is fair, independent, and free to use. The Ombudsman will ask you for details of your complaint and a copy of our final response to your complaint. 

The best way to contact the Ombudsman is by:

You can also: 

  • Write to the Ombudsman at: 6 Earlsfort Terrace, Dublin 2, D02 W773
  • Call the Ombudsman on 01 639 5600 if you have any queries.
     

 

What issues are covered?

This procedure concerns complaints or appeals relating to delays, mistakes, decisions, level of service or failure to meet requirements of the Sectoral Plan under the Disability Acts or other legislation to which the Council must comply.

What issues are not covered?

This procedure does not apply to the following:

Matters for which there is a statutory right of appeal e.g. planning decisions, Freedom of Information decisions, Data Protection requests.

Make a Claim of Discrimination

The Workplace Relations Commission how deal with discrimination/equality complaints.

Form ES-1 is for the complainant to notify us, and Form ES-2 is our response to the complainant.

Make a Claim of Discrimination
You must notify the Council, in writing, within two months of the most recent occurrence of the discrimination.  Your claim is not valid unless you do so.  The notice must identify the nature of the claim and the intent to seek redress.  Questions can be included in the notice for the purpose of obtaining information which is relevant to your case.   Download and use the form ES.1 on the Workplace Relations Commission website 


The completed form should be sent to:
County Secretary
Wexford County Council
County Hall,
Carricklawn,
Wexford,
Y35 WY93


If there is no reply, or if you are not happy with the reply, the claim may be referred to the Workplace Relations Commission. This must be done within six months of the discrimination.  The County Secretary will monitor and follow up the situation after a complaint is made, so that discrimination does not recur.