Our Customer Charter is a statement of the level of service that our customers can expect from us. Wexford County Council aims “To deliver an efficient, quality service to the people of County Wexford in an effective and caring manner.”
When dealing with customers, Wexford County Council will:
- Engage with you in a polite, courteous, impartial, and fair manner.
- Provide open and meaningful consultation and inform you of your rights, entitlements, and responsibilities in a form that is appropriate to your needs.
- Address your enquiry and provide relevant information in a timely manner and in a way that is accessible to you.
- Provide public offices that are accessible for all customers and comply with health & safety standards.
- Ensure our services are fully accessible in accordance with legislation where practicable.
- Provide clear, accurate and up-to-date information on all our schemes and services.
- Use plain and simple language, only using technical terms when necessary.
- Will make every effort to facilitate persons who wish to conduct their business through Irish including access to an Irish speaker, where possible, as well as providing application forms and documents in Irish, as required.
- Má scríobhann tú chugainn as Gaeilge, freagroimid i nGaeilge.
- Conduct business with you through Irish Remote Sign Language (IRIS) when requested.
- Process complaints in accordance with our Customer Complaints procedure.
- Respect your right to privacy and confidentiality in accordance with General Data Protection Regulations (GDPR).
- Continuously monitor and improve our services in response to feedback from our customers.
- Will ensure equal treatment of all and embrace and foster the County’s diversity and strive for equal outcomes for all groups, in line with our Public Sector Duty on equality and human rights.
See details on customer service standards and how we will deliver and evaluate our service in our Customer Service Action Plan.
Standards of Service | Wexford County Council
Feedback and suggestions
We welcome feedback and suggestions about the service you receive. If you are dissatisfied with any service, please contact the Line Supervisor or Section Head of that service or email foi@wexfordcoco.ie