Customer Care and Complaints

Make a Customer Complaint

Make a complaint, observation or claim of discrimination.

Customer Charter

Our core values when dealing with customers. Customer code of conduct.

Equal Status Policy

Wexford County Council are committed to encouraging and supporting the right to dignity and respect for all.

Ombudsman Complaints

Before you complain to the Ombudsman, you should try to resolve your problem with the Council.

Ensuring that the culture and work environment are such that any employee/worker is encouraged and supported to report on any issue that may impact adversely on the Council’s ability to deliver a high quality service

Standards of Service

The principles and standards of customer service which will apply throughout the organisation.

Code of Conduct for Councillors

Wexford Councillors are obliged to adhere to the Code of Conduct of Councillors 2019. The legislative basis for this Code is based on Part 15 the Local Government Act 2001 (as amended by the Local Government Act 2014); Ethics in Public Office Acts 1995 and 2001 and the Safety Health and Welfare Acts 2005.

How to report an access issue

Information on how to report an Access issue or complaint